CNSnap Help Center: After-Sales Service Overview

1. Core Customer Support

• Service Hours: 9/7 online assistance (09:00–18:00, Beijing Time).
• CEO Email: Exclusive direct email support for escalated issues.
• Issue Resolution: Provide order numbers or usernames for faster processing. Emails are replied to within 2 working days (check junk mail folders). Direct CEO contact via BBS is also available.

2. FAQ Categories

• Account Management: Registration, passwords, payments, coupons, memberships.
• Shopping Agent Service: User guides, terms (Chinese/English), flash sales, FAQs.
• Forwarding Service: User guides, service agreements, forwarding FAQs.
• Value-Added Services: Standard (free) and premium options for products/parcels.
• Shipping & Logistics: Route introductions, mail restrictions, customs matters.
• After-Sales Service: Insurance, returns, abnormal items, complaints, and operational guides.
• Affiliate Program: Overview, bonuses, and glocalization initiatives.
• Policies: Counterfeit item guidelines, draft box usage.

3. After-Sales Considerations

• This section appears to outline key notes for post-purchase support, though specific details are not fully provided in the extracted content. For assistance with returns, damaged items, or complaints, refer to the “After-sales Service” category or contact customer service with your order details.

For immediate support, reach out to CNSnap’s online customer service during operating hours.