International Parcel Abnormal Status & Compensation Policy

1. Abnormal Parcel Status

During international transportation, parcels may encounter 3 abnormal statuses:

• Parcel Delay
• Parcel Loss
• Parcel Damage

2. Compensation Standards

• Parcel Delay: Mainstream couriers have not established compensation standards for delays, so no compensation is provided.
• Parcel Loss/Damage: Compensation will be made in accordance with the standards of the selected shipping line. You can apply for after-sales service or contact online customer service for compensation.

Key Notes for Compensation:

1. Timeliness Measurement: Starts from the date the parcel is dispatched from the warehouse.
2. Effective Date: September 1, 2023.
3. Compensation Process: Contact customer service; after verification, the compensation amount will be refunded to your account.

3. Disclaimer

Compensation is not applicable in the following cases:

1. Force Majeure: War, natural disasters (earthquake, cyclone, flood, etc.), nuclear incidents, or radioactive contamination.
2. Failure to provide required supporting documents.
3. Exceeding the claim deadline:
   • No inquiry or compensation request within 7 days after delivery.
   • No claim filed within 45 days after shipment.
4. Parcel theft or loss after successful delivery.
5. Non-insurable items, prohibited/restricted items, or items confiscated by authorities.
6. Damage/loss caused by customer responsibility, intentional acts, or product defects.
7. Other circumstances not covered by compensation policies.

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