Privacy Policy

CNSnap User Privacy Policy

To protect user privacy and optimize the user experience, this Privacy Policy (Revised Version) outlines how CNSnap collects, manages, and protects personal data, in compliance with current regulations. It applies to all CNSnap services accessed via PC, mobile, or other devices. For questions, contact CNSnap through online customer service, official service accounts, or the customer service hotline.

1. What Information Will We Collect?

You may browse CNSnap without providing personal information, but certain services require the following data:

  • User-Provided Information:

    • Basic registration details: Email address and password.
    • Optional information: Name, gender, photo, birthday, phone number, country/region, education, and work experience.

  • Automatically Collected Information (to enhance service quality):

    • Search history, visited products/shops, and customer service communication records (date, timestamp).
    • Viewed videos, clicked ads, location data, device information, IP address, and Cookie data.

2. How Do We Use Your Information?

Your information is used to provide, personalize, and improve services, including:

  • Core Service Delivery:

    • Payment processing, account management, service optimization, and security maintenance.
    • Account-related communications (emails, calls, SMS, push notifications) for issue resolution, dispute handling, or fee reminders.
    • Fraud detection, security vulnerability management, and compliance with legal obligations.

  • Legitimate Interests (balanced with user rights):

    • Service improvement (e.g., resolving page errors), personalized advertising, and targeted marketing (with communication preferences).
    • Surveys, partner invitations, public policy-related notifications, and performance analytics (via GA/Baidu API).
    • Monitoring seller performance and enhancing platform security.

  • Third-Party SDK Integration (strictly vetted for data protection):

    • WeChat SDK: Enables sharing/login; collects device/network info.
    • WBShare SDK: Supports Weibo sharing/login; collects network info and device identifiers (e.g., MAC, IMEI).
    • FBShare SDK: Facilitates Facebook sharing/login; collects location, device info, and installed apps.
    • Aurora SDK: Pushes order/parcel data; collects device/network info.
    • Bugly-SDK: Captures app error data; collects device/network info.

  • With User Consent:

    • Marketing promotions (calls, emails, SMS), third-party offers, and sensitive data usage for transactions. Consent may be withdrawn anytime.

3. Who Do We Share Your Information With?

CNSnap does not sell or rent personal information for marketing without consent. Information may be shared in the following cases:

  • Affiliated Companies: For syndicated services, fraud prevention, personalized ads, and service improvement (marketing communications require user consent).
  • Service Providers & Partners:
    • Third-party vendors for payment processing, ad personalization, fraud detection, and logistics (e.g., DHL, SAL, FBA—sharing shipping address/contact for delivery).
    • Financial institutions (joint services; marketing only with user requests).
  • Legal Authorities: To comply with legal obligations, investigate violations, or protect rights/security (relevant data only, e.g., name, IP, fraud complaints).
  • Ownership Changes: In mergers/acquisitions, with new entities required to adhere to this policy.

4. How Do We Protect Your Information?

CNSnap maintains strict technical and organizational measures to safeguard data integrity and privacy. Users may control data usage preferences, and information is protected regardless of storage location, even in regions with less stringent privacy laws.

5. How Long Will We Keep Your Information?

Personal data is stored permanently post-registration but may be deleted upon user request, except as required by law.

6. How to Exercise Your Rights

Users may:

  • Access/Update Data: Via account settings.
  • Query/Object: Contact support for data-related inquiries or request processing restrictions (may limit service access).
  • Delete Account: Request account closure and data removal, subject to legal retention requirements.

7. Dispute Resolution & Contact

Contact the data controller (CNSnap) at care@cnsnap.com for complaints. Users retain the right to file complaints with data protection authorities.

8. Policy Revisions

Significant updates are posted on CNSnap’s website/app. Users are responsible for reviewing changes regularly.

Instructions: By using CNSnap’s website/app, you consent to data collection/processing per this policy. Non-consent restricts service access. Consent may be withdrawn later.