Open Account Packages to see package status, shipping channel, tracking number and shipment time. Tracking may take time to update after dispatch. If tracking stops or shows an exception, open a support ticket with the package number and tracking number.
Packages
How to track my package?
After a package is shipped internationally, tracking number and shipping status are shown in Account Packages.
Back to help centerUpdated 2026-06-05
FAQ
Related questions
How do I know my package arrived at the warehouse?
Check Account Packages. Warehouse receiving status appears after staff match and process the incoming parcel.
Still need help?
Open a support ticket and our team will reply as soon as possible.