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Privacy Policy

CNSnap User Privacy Policy

To safeguard the privacy of our global community and enhance your shopping experience, CNSnap has updated this Privacy Policy (the "Policy"). This document outlines our standards for the collection, processing, management, and protection of your personal data.

Whether you access CNSnap services via a desktop computer, mobile application, or any other digital device, this Policy applies to you. We encourage you to read this document carefully to understand how we handle your information.

If you have questions regarding this Policy, you may reach us through our integrated online support system, our official service channels, or by emailing our data team at care@cnsnap.com.

Table of Contents

Information Collection: What data do we gather?

Information Usage: How do we use your data?

Information Sharing: Who has access to your data?

Data Security: How do we protect your information?

Data Retention: How long is your information stored?

User Rights: How can you manage your personal data?

Contact & Dispute Resolution

Policy Revisions: How will we notify you of updates?

1. What Information Do We Collect?

While you may browse CNSnap anonymously, using our full suite of purchasing and forwarding services requires the collection of certain data points:

A. Information Provided by the User

Upon registering a CNSnap account, we collect your email address and password. To enhance your experience, you may also choose to provide:

  • Full name, gender, and date of birth
  • Profile photo or avatar
  • Contact details, such as your telephone number
  • Geographic location, such as country or region
  • Professional background, including education and work experience

B. Behavioral and Technical Data

As you interact with our platform, we automatically record certain data in order to optimize our services, including:

  • Search queries and browsing history
  • Specific products, categories, or shops visited
  • Communication logs with our customer service team, including timestamps
  • Video content viewed and advertisements engaged with
  • Precise or general location data
  • Device-specific information, including IP address, hardware model, and cookie data

2. How Do We Use Your Information?

CNSnap and its authorized partners process your data to personalize your experience and fulfill our service obligations.

A. Core Service Provision

  • Account Management: Processing payments, managing orders, and ensuring platform stability.
  • Support & Communication: Contacting you regarding account issues, dispute resolution, fee collection, or service updates via email, SMS, push notifications, or phone.
  • Security: Investigating and preventing fraud, security breaches, or activities that violate our terms of service.

B. Legitimate Business Interests

  • Platform Optimization: Reviewing technical logs to resolve page errors and improve user interface performance.
  • Advertising Customization: Tailoring on-site ads to match your interests.
  • Promotional Marketing: Sending service updates, coupons, and special offers as permitted by law.
  • Community Engagement: Inviting you to participate in surveys, petitions, or public policy discussions related to the use of our services.
  • Performance Metrics: Using tools such as Google Analytics (GA) or Baidu API to analyze traffic and measure seller performance, such as shipping speed and tracking accuracy.

C. Consent-Based Usage

With your explicit permission, we may:

  • Send personalized marketing materials from CNSnap or third-party partners.
  • Provide follow-up alerts for items in your "Shopping Cart," "Tracking List," or "Favorites."
  • Process sensitive information to facilitate specific high-security transactions.

Note: You may revoke your consent for these activities at any time. We do not use automated decision-making to affect your legal rights or status without your consent, and we do not knowingly collect data from minors without guardian supervision.

3. Who Do We Share Your Information With?

CNSnap does not sell or rent your personal data to third parties for their marketing purposes. We only share information as necessary for operations, legal compliance, and service delivery.

A. Affiliated Entities

We may share data within the CNSnap corporate group to provide joint content, improve cross-platform services, and prevent fraudulent activity.

B. Third-Party Service Providers

  • Logistics Partners: We share your address and contact information with shipping carriers such as DHL, SAL, and FBA to ensure delivery.
  • Financial Institutions: Partners who assist in payment processing, credit management, and joint financial products.
  • Operational Support: Entities that assist with infrastructure, personalized advertising delivery, and security auditing.

C. Legal and Regulatory Authorities

We may disclose information to law enforcement or judicial bodies when necessary to:

  • Comply with legal mandates or government requests
  • Enforce our Terms of Service and investigate potential violations
  • Protect the safety, rights, and property of CNSnap, our users, or the public

D. Corporate Transfers

In the event of a merger, acquisition, or asset sale, your data may be transferred to a new entity that remains bound by this Privacy Policy.

4. How Do We Protect Your Information?

CNSnap processes and stores your data on secure servers. We implement physical and electronic safeguards designed to maintain data integrity. Although some regions may have different data protection laws, CNSnap maintains a consistent global security standard as described in this Policy. We also respect your preferences regarding limits on the use of your data for specific purposes.

5. How Long Will We Keep Your Information?

Your data is maintained for the duration of your active CNSnap account. Upon a request for account deletion, we will remove your personal data unless we are legally required to retain specific records for tax, audit, or regulatory purposes.

6. Your Rights Regarding Your Data

You have meaningful control over your personal information:

  • Access and Rectification: You can review and edit your profile data at any time through your account settings.
  • Inquiry: You may request details regarding the data we hold about you.
  • Objection and Restriction: You may request that we limit the processing of your data. Please note that restricting processing may limit our ability to provide certain services.
  • Account Deletion: You may permanently close your account and delete your data through the following methods:

In-App / Web: Navigate to "Me" > "Settings" > "Manage Account" > "Cancel Account."

Direct Link: Visit https://www.cnsnap.com/account/cancellation to submit a request.

Upon cancellation, CNSnap will terminate access to your data and remove it from active databases in accordance with applicable legal timelines.

7. Dispute Resolution & Contact Information

For any concerns, complaints, or inquiries regarding your privacy, please contact our Data Controller:

Organization: CNSnap

Email: care@cnsnap.com

You also retain the right to lodge a complaint with your local data protection supervisory authority.

8. Policy Revisions

CNSnap reserves the right to modify this Privacy Policy. Significant updates will be highlighted on our website and mobile application. We recommend checking this page periodically to stay informed.

Acceptance of Terms

By using the CNSnap website or mobile applications, you acknowledge that you have read, understood, and consented to the data practices described in this Privacy Policy. If you do not agree with these terms, you must stop using our services. You may withdraw your consent at any time, subject to the limitations outlined in Section 6.