After Sales Policy

Confirmed Receipt

(45 days-Days ofDelivery)>7 days

7 Days

August 1:User submits a parcel for international delivery.
CNSnap dispatch the parcel on the same day.
August 7:User A confirms receipt of the parcel on
CNSnap platform.
After-sales Service Validity Period for the parcel of User
:7 days August 7-August 14).

(45 days-Days ofDelivery) <7 days

45 days-Days of Delivery

August 1:User submits a parcel for international delivery.
CNSnap dispatch the parcel on the same day.
September 9 : User A confirms receipt of the parcel on
CNSnap platform.
After-sales Service Validity Period for the parcel of User
A:5days(September 9-September 14)

Unconfirmed Receipt

45 days-Days of Delivery

45 days-Days of Delivery

August 1:User submits a parcel for international delivery.
CNSnap dispatch the parcel on the same day.
User A does not confirm receipt of the parcel on
CNSnap platform.
After-sales Service Validity Period for the parcel of User
A:End on the 45th day from August 1.

Definitions

1."Confirmed Receipt" means the user operates on CNSnap via "My Package" to confirm the user has collected the corresponding parcel and found no the products within.
2. "Days of Delivery" is the number of calendar days counted from the date when the parcel exits
CNSnap warehouse to the date of calculation.

Notes

1.Route to After-sales Service: "My Parcel" -Corresponding Order- "Apply for Order After-sales Service"
When you apply for after-sales service, please describe your problem in detail and upload photos of the packaging of the parcel as well as the products. CNSnap will process your application as soon as possible and reply with a solution(including but not limited to refund, return,and exchange).
2.CNSnap have the right not to provide after-sales service for your parcel if the logistics updates shows your parcel has been received for no less than 3 days.