SHOPPING AGENT GUIDANCE

Service & Fees

Back to help centerUpdated 2026-07-06

Regarding Third-Party Shopping Agent Services (e.g., Taobao, Tmall, JD.com, etc.)
Apart from the item cost and international shipping fee, and customs charges, CNSnap require no handling fees. (Users can choose to buy value-added service according to their own needs.)
The total cost of Shopping Agent service= Item cost +International shipping fee+ Customs charges
Item costs = Product price+ Domestic shipping fee (from the seller to CNSnap warehouse)
International shipping fee: Calculated according to weight, shipping method, and destination 
Customs charges: Customs declaration cost for a parcel is generally RMB 8.00 (Depending on  the shipping method).


Additionally, orders for second-hand shopping agent involve more complicated procedures and after-sales follow-up, hence a service fee will be applied.(1) For orders from platforms such as Xianyu, Paipai, Zhuanzhuan, etc., a flat service fee of 20 CNY per order will be charged.
(2) For orders from Kongfz Old Books Network and other second-hand platforms, a service fee of 10% of the order amount will be charged (min 10 CNY, max  20 CNY).
Furthermore, as some second-hand shopping agent platforms currently do not support automatic order processing, except for Xianyu, Zhuanzhuan, and Paipai platforms, consulting services related to second-hand orders will be charged according to the Expert Sourcing service fee structure (10% of the paid order amount, min 20 CNY, maxi 300 CNY).

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Service & Fees | CNSnap