1. What does the displayed“prohibited” icon mean when submitting a package for delivery?
In international logistics, there are strict restrictions on item categories. When your ordered items arrived at ‘My Package, if there are mail-restricted items, we will use the "prohibited" icon to mark them.
Note:
If you understand the items’ categories and shipping restrictions, you could contact our online customer service to help u check with the logistics provider to see if restrictions can be unlocked, but you need to bear the resulting risk after the operation.
2. Why cannot submit the warehouse items for delivery together?
If part of your items in the warehouse involves mail restrictions, when you send out the delivery order, the other items submitted in the same order may also be restricted.
3. Small volumes of liquid and medicines are better to be mixed with other commodities. How many pieces are limited?
These commodities are not recommended to cover the parcel of more than 10% of all commodities.
4. Why do some items need to be sent separately?
Greetings, to ensure reasonable packaging or reduce the volumetric weight of the parcel, if the single side length is equal to or over 70CM, individual packing will be necessary. For detailed size limit of different logistics lines.
5. What are the benefits of combined delivery?
With parcel consolidation, CNSnap will provide a top-rated packaging service. Plus, you will save big on international shipping!
Take EMS Standard Express. Freight for shipment to Singapore: ¥115 for the first weight (500g), ¥33 / 500g for additional weight, with the customs clearance fee of ¥8.
Say, you have 3 parcels weighing 700g、1,100g, and 1,600g, respectively:
1). If sending them separately, the total freight will be ¥568.
Total international freight = (¥115 + ¥33 + ¥8) + (¥115 + ¥33 * 2 + ¥8) + (¥115 + ¥33 * 3 + ¥8) = ¥568
2). If getting them consolidated for shipment, the total freight will be ¥321.
Total weight: 700g + 1,100g + 1,600g = 3,400g
Total international freight = ¥115 + ¥33 * 6 + ¥8 = ¥321
3). See? You can save ¥247 (¥568 - ¥321= ¥247) on international shipping in this way!
4). Use Parcel Forwards service as an example, using "cost estimation" to calculate the delivery fee is easy to read.
6. What are the limits for the delivery of prohibited goods, liquids, paste, food, DVD CDs, and medicines?
Due to customs restrictions, cigarettes, alcohol, drugs, and restricted products will not be accepted for shipping.
Following the air transportation rules, non-dangerous goods identification is needed for food, liquid, powder, and gel products. We suggest that you do not ship these types of products in quantity.
If there are a few sensitive products, you can ship them with normal products like clothes and shoes. For example, if bottled cosmetic products are in your parcel, we can try to ship the parcel for you when the volume of a single bottled cosmetic product is equal to or below 100ml and the total volume for the parcel is no more than 200ml.
The shipping suggestions are based on our experience in standard transportation and we are not responsible for any parcels that are confiscated by the customs.
Please click the link of shipping calculator to view the detailed shipping restrictions. If you have any questions, please contact our online customer service team. Thank you!