CNSnap Counterfeit Item Policy
CNSnap respects the intellectual property rights of others. The listing of products that violate intellectual property rights, such as counterfeit items, is strictly against CNSnap policy.
Definition of Counterfeit Items
Counterfeit items typically refer to products that intentionally imitate genuine items to mislead consumers about their authenticity, such as fake, replica, or imitation brand-name products. This often includes the use of a brand name, logo or other intellectual property without the owner’s consent.
How CNSnap prevents counterfeit listings
CNSnap supports users in searching for and displaying products from various e-commerce platforms in China. However, CNSnap does not sell any products; it only provides shipping and customer service for purchases made on these other platforms. Therefore, CNSnap cannot restrict the sale of counterfeit goods on these third-party websites, nor can it penalize sellers on those sites who post counterfeit products. Instead, CNSnap strives to filter out products suspected of being counterfeits on these websites, such as by limiting search keywords.
Occasionally, despite CNSnap’s efforts, an item may be listed that appears to be a counterfeit good. In such a case, customers should refrain from purchasing the item and report the listing to Customer Service at report-counterfeits@cnsnap.com. Below are examples of listings that may indicate the infringement of intellectual property rights and therefore should be reported to Customer Service:
> Items sold without the permission of the intellectual property owners that display brand names or logos of the owner;
> Items with brands or logos displayed that look nearly indistinguishable from authentic brands or logos but have been subtly altered;
> Items whose listings deliberately conceal a brand or logo or have been visually altered to conceal those marks;
> Items that deliberately misspell the name of a known brand;
> Items that include brand names or logos in the listing, even if the brand name or logo is not on the actual product itself.
If you have received an item that you suspect may be counterfeit, we encourage you to report this item to Customer Service at report-counterfeits@cnsnap.com. If you are a rights holder and have concerns about your intellectual property, please contact Customer Service at report-counterfeits@cnsnap.com.
Disclaimer
1. Third-Party Responsibility
As an agent purchasing and forwarding service platform, CNSnap is not responsible for the quality or authenticity of products provided by third-party merchants, but we will do our best to assist users in communicating and resolving any disputes that may arise.
2. User Responsibility
Users must ensure that the products they purchase comply with the laws and regulations of their respective countries or regions. CNSnap is not liable for any losses or responsibilities arising from products that violate local laws.